Privacy Policy

1. Introduction

Scale Bridge (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (scalebridge.ai) or use our services.

2. Information We Collect

Information You Provide

We collect information you voluntarily provide, including:

• Contact information: Name, email address, phone number, and company name when you fill out a contact form or request a consultation
• Business information: Industry, company size, revenue range, and operational details shared during assessments or consultations
• Communications: Any messages, feedback, or information you send us via email or forms

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device information: Browser type, operating system, device type, and screen resolution
• Usage data: Pages visited, time spent on pages, click patterns, and referring URLs
• IP address: Used for approximate geographic location and security purposes
• Cookies and similar technologies: See our Cookie Policy for details

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Deliver personalized assessments, recommendations, and proposals
• Communicate with you about our services, updates, and relevant content
• Improve our website, services, and user experience
• Analyze website traffic and usage patterns
• Protect against fraud, unauthorized access, and other security threats
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: With trusted third-party vendors who assist us in operating our website and delivering services (e.g., hosting providers, email services, analytics tools). These providers are contractually obligated to protect your data.
• Legal requirements: When required by law, regulation, legal process, or governmental request.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With your consent: When you explicitly authorize us to share your information.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Contact and business information provided through consultations is typically retained for the duration of our business relationship and for a reasonable period thereafter.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to certain exceptions
• Opt-out: Unsubscribe from marketing communications at any time using the link in our emails
• Data portability: Request your data in a structured, machine-readable format

To exercise any of these rights, please contact us at hello@scalebridge.ai. We will respond to your request within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Services, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure your data remains protected.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Your continued use of the Services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: hello@scalebridge.ai
• Website: scalebridge.ai/contact